Support & FAQ

Having trouble? Check the FAQs and setup guide below. If still unresolved, contact us via in-app Feedback.

Setup

• Enable Screen Time on iPhone / iPad (Settings → Screen Time).
• For child devices: complete Family Sharing and Screen Time API authorization. Child installs Screen Guardian and joins family; parent creates family and shares the 6-digit code.

Identity & Basic Settings (Quick Start)

Tap Identity & Settings at the bottom to open the wizard.

• Parent: 4 steps—choose Parent → notification permission → create or restore family (get 6-digit code) → configure child devices. No close button; complete via Next/Done.
• Child: 5 steps—choose Child → notification permission → enter family code to join → Step 4 Select managed apps (required; select apps in the system picker) → Step 5 tap "Go to rules" to set daily limit, blocked period, etc. First-time setup cannot be dismissed by swipe; use the bottom buttons. Re-entering Identity & Settings requires parent password, then the sheet can be dismissed by swipe.
• If the family code is invalid or not found, the app shows: "This family code does not exist or has expired. Please confirm the correct 6-digit code with the parent and try again."

Child requests & parent approval

When daily time runs out, during a blocked period, or while locked, the child can request extra time or unlock until a set time.

• The parent opens Screen Guardian on their device, reviews the request, and approves or denies with the parent password.
• If approved, the child device updates automatically.
• Set a parent password in Settings before first use.

Remote lock child device

On the parent app home screen, tap the red Lock button next to each child device. Remote lock is done only in the app—clear and reliable.

Subscription & Premium

Free: daily limit, child requests with parent approval, in-app remote lock/unlock. Premium: blocked period, remote management. Subscriptions via In-App Purchase, monthly or annual (7-day free trial for annual). Manage or cancel in iPhone Settings → Apple ID → Subscriptions.

For auto-renewable subscriptions, in addition to our Terms of Use, Apple's standard EULA applies. See our Privacy Policy.

Parent Password

There is no default account or password. Set a parent password in Settings or the relevant screen. This password is used when children request extra time or unlock, and for parent approval.

Contact

Shenzhen Zhengyilong Technology Co., Ltd. (operator and copyright holder)

• Email: chenls@bzw.cn
• Tel: +86 136 8951 6665
• WeChat: chenls1177
• Address: Room 422, Building 23, Keyuan West Road, Nanshan District, Shenzhen
• In-app Feedback: Screen Guardian → Settings → Feedback. We'll reply as soon as possible.

More

See also Privacy Policy and Terms of Use.